Managing User Licenses

The User License screen monitors the currently assigned user licenses for each tenant based on their purchased available license pool. For each managed user, the UMP-365 calculates the license usage based on the following factors:

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Managed Users-Direct Routing: User is assigned with Direct Routing Calling licenses.

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Managed Users-Operator Connect: User is assigned with Operator Connect Calling licenses.

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*Managed Users-By Template: User is assigned with M365 template.

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*Managed Users-By User Interface: User properties are updated in UMP-365.

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*Managed Service Numbers: User is assigned with Service numbers such as a Fax or Emergency number.

The user license usage calculation is derived from a single factor. For example, if a user is counted with a Direct Routing license assigned, it will not counted as a user with a template assignment. For the factors indicated with *above, AudioCodes Professional Services can determine whether to apply these license factors in the calculation (see Customizing License Factors).

In the following example, an enterprise has purchased 500 licenses. The IT administrator then allocates license with the following composition:

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200 users with Direct Routing Calling licenses

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100 users with Operator Connect Calling licenses

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50 users with updates to M365 user details

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20 users with Service numbers

In this case, there are a total of 370 users with licenses assigned, leaving 130 available licenses:

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Acquired Licenses=500

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Currently Licensed=370

For detailed information on Regex criteria for the License factor calculations, see Regex Criteria for User License Factor Calculations

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To monitor user licenses:

In the Service portal Navigation pane, select UMP License.

The following information is displayed:

UMP User License Audit

License Component	Description
Last Update	Date of the last license update. From the drop-down list, select the relevant time period to retrieve license data, and then select Get History. Click Refresh Licenses to calculate the latest updates.
Currently Licensed	The number of currently licensed users.
Acquired Licenses	The number of M365 user licenses purchased by customer tenant (license pool).
Currently Licensed	The incremented number of licensed users according to the logic described above.
User Licenses	The total allocated user licenses.
DR Phone Licenses	The number of Direct Routing Enterprise Voice licenses.
Managed Users - Direct Routing	Enterprise voice enabled Direct Routing users in M365 using the Live Cloud configured PSTN Gateway. See Live Platform Metering-License Details for details.
Managed Users-Operator Connect	DID's assigned to Operator Connect users. See Live Platform Metering-License Details for details.
Managed Users - By Template	Users configured in LifeCycle Management groups.
Managed Users - User Interface	Other individual changes to a user.
Managed Service Numbers	Managed Service Numbers such as Fax numbers in SBC, Audio Conferencing (for conference bridges), Fax Auto Attendants, and Call Queues and Emergency numbers.
License Factors
Managed Users -By Template	License factor calculated according to the number of managed users applied LifeCycle Management Group templates.
Managed Users - By User Interface	License factor calculated according to the number of managed users with changes applied in the User interface.
Managed Service Numbers	License factor calculated according to the number of managed users applied Service numbers.

From the time range drop-down list, select the relevant time range and then select Get History to retrieve audit information for the User licenses for the selected time range.